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Customer Support

24/7 Technical Support

Our experienced technical team ensures a smooth, seamless transition and will keep you informed every step of the way during your voice and data project. We provide our clients with full maintenance support through our 24/7 Tier 1 & 2 Network Operating Center (NOC). We can manage your entire network regardless of the carriers engaged, and we can provide constant updates throughout any trouble periods.

Professional Provisioning

NSS offers our clients an industry-leading provisioning team and procedures.  As soon as your contract is executed, you will be contacted by an experienced provisioning manager who will work with you throughout the implementation process. Continuous updates may include complete circuit and network information, LEC activity reports, site visit schedules, site requirements and progress reports, along with any critical information needed to ensure each implementation is completed in a timely manner.

First Bill Review

When your new network is turned up and accepted, a member of our NSS billing team will contact you to conduct a First Bill Review. Before you make that first payment we want you to be assured your bill is accurate and all services are accounted for. We take pride in providing quality networks and accurate invoices for our clients.